Account Coordinator, Digital
What We Need:
MikeWorldWide (MWW) has an exciting opportunity for an Account Coordinator on the Digital team. This role will play a critical role in managing clients’ social media platforms. The ideal candidate is organized, has a strong attention to detail and exceptional communication skills.
This is a hybrid position and requires 2 days (in-person) in our New York office.
Primary Responsibilities:
- Assist in executing content strategy and managing day-to-day community engagement on client social platforms, largely LinkedIn, but also including Instagram, Threads, YouTube, Facebook, X, TikTok and other emerging platforms as necessary.
- Help develop and maintain a content calendar, including post drafting, ensuring all social posts are planned with appropriate copy and assets and align with client goals and objectives.
- Monitor social media channels for relevant conversations and real-time content opportunities to newsjack.
- Assist in analyzing key metrics to assess content performance and make strategic recommendations.
- Work with team on reports to measure the effectiveness of campaigns and identify areas for improvement and where to lean in.
- Collaborate with the team to brainstorm and implement innovative social media and content campaigns.
- Assist in the development and execution of social media campaigns to drive brand awareness and engagement.
- Begin to develop effective project management skills and ability to service broader account teams; keep account team abreast of timelines and deadlines.
- Develop a thorough understanding of clients’ businesses and industries, and the industry issues that directly and indirectly affect the client.
- Assist with content strategy planning; draft visibility, content and social audits.
- Continually update manager on progress of activities.
- Perform ad hoc account management tasks as assigned.
- Stay up-to-date with digital and social media trends and assist in daily and weekly reporting.
Requirements/Qualifications + Success Factors:
- 1 year of experience serving in a social media manager / community management role. Equivalent internship experience is also acceptable.
- Bachelor’s degree in communications, public relations, a related field or in the liberal arts.
- Superior oral and written communication skills; proofreading and editing ability.
- Possess strong attention to detail and ability to multitask.
- Familiarity with CRMs (Sprinklr, Hootsuite, Sprout, etc.).
- Familiarity with social media listening tools (e.g. Meltwater) is a plus!
- Maintain a professional, client-ready demeanor and presence; keep a high standard of etiquette in all communications and interactions.
- Eager, can-do positive attitude with exceptional customer-service orientation.
- Desire to pursue knowledge and expand professional development.
- Consistently strive for personal excellence with both client deliverables and within your team, enabling MWW to maintain competitive advantage by providing exceptional value and service.
- Experience using AI tools to enhance task efficiency and support daily work-related activities.
- Experience leveraging AI tools to assist in problem-solving and enhance decision-making processes.
Apply attention Anna Sekel on LinkedIn.
Our Benefits:
We believe in flexibility and have the structure to make that our reality. MWWLife is our robust suite of benefits, programs, and incentives designed to support our employees’ experience during every phase of their careers. Forged in the spirit of flexibility and growth, it’s about the freedom to live your best life, both personally and professionally, and embodies the culture of caring that we cultivate at MikeWorldWide.
Apply attention Anna Sekel on LinkedIn HERE. WP students and alumni contact Professor Brown for a referral.
Highlights Include:
Unlimited PTO
Pre-PTO
Mental Health Awareness Days
Friday Freeze
Summer Fridays
Commuter Benefits
Professional Trainings and Workshops
Phone and Welness Stipend
Offices are closed between Christmas Eve and New Year’s Day
Our Values:
At MWW, our values are what set us apart and give us the energy to move forward with confidence and excellence.
Passion: We have a real passion for what we do. It’s why we get up every day and it’s what drives us to work harder, care more and execute flawlessly.
Inclusivity: We’re inclusive – for real. Our respect and appreciation for diverse backgrounds and perspectives lead us to greater innovation, enhanced creativity, and richer experiences.
Curiosity: Our endless curiosity opens us up to new ideas, collaboration, and growth. It drives our desire to immerse ourselves in the knowledge of others and the culture of the world about us.
Empathy: Our authentic empathy gives us a sense of understanding which informs our work, enhances our ability to deliver for clients and elevates us from colleagues to family.
Independence: Our hard-earned independence gives us the freedom and flexibility to dream big, take risks and do what’s right – for our clients, our agency and each other.
Initiative: We have a spirited initiative – we’re fast, focused and fearless. It’s that confidence and pride in our ability to deliver exceptional work for exceptional clients.
Our Philosophy:
At MikeWorldWide, we are built to care. We care about each other, our clients, our work and our world. We have an inherent collective empathy that informs our ideas, energizes our work and elevates us from likable colleagues to beloved family.
We’re an independent agency and we care a lot about that. Our independence gives us the freedom and flexibility to dream big, take the risks worth taking, and to do the work worth caring about. Most importantly, it lets us do what’s right for our employees, our families and friends, and, of course, our clients.
Creating authentic and lasting connections for our clients—and the people who value those clients—is why we exist. We want them to be loved because their success is ours. And so, for them, we create work that people care about because now, more than ever, CARING COUNTS.
We celebrate diversity in our employees and partners, and we’re committed to building a safe and inclusive workplace environment where we all can feel comfortable and thrive while we bring our best ideas to life. We’re proud to be an equal opportunity employer, and we encourage future MWW families from traditionally underrepresented and underserved communities to apply.